Terms and Conditions

1 General

1.1 These general terms and conditions are included on the website fullmarks.eu. They are accessible to everyone.

1.2 The website fullmarks.eu belongs to the nv Full Marks (hereinafter the Training Provider), VAT BE 0437.671.819, which has its registered office at Koning Leopold I-straat 10 in 8500 Kortrijk (Belgium).

1.3 These general terms and conditions apply to all offers from the Training Provider.

1.4 By using the website fullmarks.eu, the user indicates that they agree to these general terms and conditions without reservation.

1.5 Deviations from and additions to these general terms and conditions are only valid if they have been agreed upon in writing.

1.6 The application of the Client's terms and conditions is excluded.

2 Definitions

2.1 File: document.

2.2 Client: natural or legal person who pays.

2.3 Consumer: natural person who requires language classes solely for private purposes.

2.4 Student: person taking the classes.

2.5 Teacher: person who gives the classes.

2.6 User: person who uses the website fullmarks.eu.

2.7 Class: one or two sessions that form a unit.

2.8 Session: 50 minutes.

2.9 Used: completed, or scheduled within 24 hours.

3 Order

3.1 The Training Provider makes all necessary information regarding its offers available to the Client on the website fullmarks.eu. The Client acknowledges that this information is clear.

3.2 The offers exclusively concern individual online language classes.

3.3 The offered packs of sessions are indivisible and have fixed prices.

3.4 All prices are in euros and exclusive of VAT.

3.5 Teaching materials are included in the prices of the packs of sessions.

3.6 The Training Provider reserves the right to adjust prices at its discretion and without prior notice. Price adjustments take effect as soon as they appear on the website fullmarks.eu.

3.7 The Client orders exclusively via the website fullmarks.eu. This ensures the Training Provider immediately has all necessary data.

3.8 During the ordering process, the Client has the opportunity to review and change the order.


4 Payment

4.1 The Client pays the amount due within 14 days of the order date to the Training Provider's account BE93 0682 1028 0667.

4.2 The Training Provider does not allow the Client any discount for cash payment.

4.3 The Client does not have the option to suspend its payment obligations.

4.4 If the Client fails to pay the amount due, or fails to do so in a timely manner, they owe - without any notice of default being required - default interest on that amount at a rate of 12% per annum, as well as fixed liquidated damages of 15%. The fixed liquidated damages are a minimum of €100.00.

4.5 If the Client fails to pay the amount due or does not pay on time, the Training Provider has the right to suspend all current, even paid, orders of the Client until all payment obligations have been fully met.

4.6 The teaching materials remain the property of the Training Provider until the Client has paid the amount due.

4.7 Sessions are not refunded under any circumstances.


5 Subsidies

5.1 The Client is responsible for determining which subsidies they are eligible for.

5.2 The Client is responsible for the timely submission of subsidy applications to governments, sector funds, etc.


6 Teaching Materials

6.1 The Student has access to the teaching materials via the website fullmarks.eu.

6.2 The teaching materials consist exclusively of electronic files.

6.3 If an electronic file is damaged, the Student must report this within five working days after it has been uploaded by email to email hidden; JavaScript is required.

6.4 Where necessary, the Student uploads their own electronic files via the website fullmarks.eu. Under no circumstances are these provided by any other means (e.g. by email).

6.5 The Student undertakes to upload their own electronic files in a timely manner.

6.6 The Client guarantees that the Student does not use any work in their own electronic files in a manner that infringes upon copyright.

6.7 The teaching materials remain available until and including the thirtieth day after the last class day or, where applicable, after the expiration period. It will be permanently deleted thereafter.


7 Scheduling

7.1 Once the amount due has been paid, the Training Provider activates the pack of sessions.

7.2 Once the pack of sessions is activated, the Student can schedule, change, or cancel classes.

7.3 The pack of sessions is valid for one year from the date of order. After that, it expires definitively.

7.4 The Client is responsible for using the ordered sessions in a timely manner.

7.5 The Student manages their sessions independently. They alone have the authority to schedule, change, or cancel classes.

7.6 Scheduling, changing, or canceling classes is done exclusively via the website fullmarks.eu. Messages, sent in any other manner, will not be taken into account under any circumstances.

7.7 The Student is responsible for keeping their schedule up to date.

7.8 Classes can take place 24/7.

7.9 The Student can only schedule classes that take place in at least 24 hours.

7.10 The Student schedules classes of either one session (50 min) or two sessions (100 min), according to their own preference.

7.11 The Student schedules classes on days and times that suit them best. These can be fixed weekly times or not.

7.12 The Client is in no case entitled to any compensation if the classes cannot (immediately) be scheduled on days and at times that best suit the Student. In such a case, the Training Provider assigns another Teacher within two weeks whose availability matches that of the Student.

7.13 The Student can change or cancel a scheduled class up to 24 hours in advance, but not thereafter.


8 Student

8.1 When ordering, the Client provides the details of the Student who will use the pack of sessions. The Client is responsible for the accuracy of these details.

8.2 As long as a Student has not used any sessions, they may be replaced by another Student. The Client emails the details of the new Student to email hidden; JavaScript is required.

8.3 The Training Provider reserves the right to terminate the class as soon as it appears that a student other than the one specified is attending the class. In such a case, the Client is in no way entitled to any compensation.

8.4 The Training Provider reserves the right to terminate the class as soon as it appears that multiple students are attending the class. In such a case, the Client is in no way entitled to any compensation.


9 Teacher

9.1 The Training Provider decides freely on the assignment of teachers.

9.2 A pack of sessions is taught by one and the same Teacher, unless the Student prefers another Teacher, the availability of the Student and the Teacher no longer match, or the Training Provider assigns another Teacher due to force majeure or for any other reason.

9.3 The Client is in no way entitled to any compensation if a pack of sessions is not taught by one and the same Teacher.


10 Attending Classes

10.1 The Student attends classes online via the website fullmarks.eu.

10.2 To attend classes, the Student needs a fast, stable internet connection, as well as a PC, laptop, tablet, or smartphone that supports Zoom.

10.3 The Client is responsible for making these means available to the Student in a timely manner.

10.4 Classes start and end punctually, i.e., at the scheduled start and end times respectively.

10.5 The Student starts the class via the website fullmarks.eu or the invitation link in the confirmation email.

10.6 If the Student starts the class later than planned or ends it earlier than planned, the lost time will not be added to this and/or a subsequent class.

10.7 If the Student has not started the class within 25 minutes of the scheduled start time, the Teacher terminates the class. However, if the Student has notified the Training Provider of their delay prior to the start of the class (exclusively by email to email hidden; JavaScript is required), the Teacher remains waiting until the Student arrives, where necessary.

10.8 If the Teacher starts the class later than planned or ends it earlier than planned, the lost time will be added to this and/or a subsequent class.

10.9 If the Teacher is unable to give a scheduled class, the class will be canceled. In such a case, the used sessions will automatically be added back to the remaining sessions.

10.10 The Training Provider records the times at which the Student and the Teacher respectively start and end the class.

10.11 The Training Provider records classes. The recordings are used only for quality control purposes and are in no way provided to third parties.


11 Code of Conduct

11.1 Parties undertake to cooperate loyally and behave correctly.

11.2 Parties acknowledge that the effectiveness of the classes depends significantly on the punctual fulfillment of agreements.

11.3 Parties undertake to use all data received from the other party only for the purpose for which it was provided, and not to disclose it in any way.

11.4 For reasons of privacy protection, the Client is in no way permitted to record video and/or audio of (part of) one or more classes in any manner whatsoever, even if the Teacher has agreed to this.


12 Complaint

12.1 The Training Provider is bound by an obligation of means.

12.2 A complaint is only admissible if it is sent by registered letter to the Training Provider within three working days after the failure to perform.

12.3 The Training Provider cannot be held liable for any damage resulting from a failure to perform.


13 Right of Withdrawal

13.1 Without prejudice to Articles 13.2 through 13.6, the Consumer has a period of fourteen days to withdraw the order without giving reasons. The period begins on the day the order is placed.

13.2 The Consumer cannot exercise the right of withdrawal provided for in Article 13.1 if performance has begun.

13.3 Performance has begun as soon as the Consumer has scheduled their first class.

13.4 The Consumer determines at their own discretion when to schedule their first class. In such event, the Consumer expressly consents to the commencement of the performance during the withdrawal period.

13.5 The Consumer acknowledges that they lose their right of withdrawal once the performance has commenced.

13.6 Withdrawal of the order is done exclusively by registered letter to the Training Provider.

13.7 Without prejudice to Articles 13.1 through 13.6, the Training Provider makes the refund without delay and in any case within fourteen days after receipt of the withdrawal of the order.

13.8 The Training Provider makes the refund by bank transfer to the Client's account.


14 Personal Data

14.1 The Training Provider processes the personal data of website users for various purposes.

14.2 The privacy statement provides an overview of the personal data processing referred to in Article 14.1.

14.3 The privacy statement is included on the website fullmarks.eu. It is accessible to everyone.


15 Applicable Law

15.1 All offers on the website fullmarks.eu are subject to Belgian law.

15.2 The courts and tribunals of the judicial district of West Flanders have exclusive jurisdiction.


16 Amendment of Terms

16.1 The Training Provider reserves the right to amend these general terms and conditions.

16.2 The amended general terms and conditions take effect as soon as they appear on the website fullmarks.eu.

16.3 The general terms and conditions in force at the time of an order remain applicable.